FAQ - Frequently Asked Questions

How do I use the PTMD candle spheres correctly?

The candle beads are ideal for creating your own candles in heat-resistant containers such as glass, ceramic, or metal. Simply fill them in, insert a suitable wick, and light them – and your individual candle is ready. You can also combine the beads with other wax colors to create creative color gradients or modern contrasts.

What material are the brown Pearl candle beads made of?

The granules are made of high-quality plant-based wax and impress with their uniform, fine structure. The material is odorless and ideal for indoor use.

What's the best way to store the wax beads?
When will my order be shipped and how long will delivery take? Your order will be shipped within 24 hours (Monday to Friday). Delivery to Germany and Austria takes 1-3 business days. Delivery to other European countries takes 3-7 business days. We do not deliver to Switzerland.
How many candle balls are in one pack?

One pack contains 500 grams of candle beads. Depending on the size of the container and the filling height, this quantity is sufficient for several individual candles or for repeatedly refilling your candle containers.

Can I mix the brown beads with other colors?

Yes, the PTMD Collection offers various colors that can be harmoniously combined. Brown Pearl looks particularly beautiful with black, cream, or other natural tones for an atmospheric overall look.

Are the candle balls suitable for outdoor use?

The wax beads are primarily designed for indoor use. If used outdoors, you should protect them from moisture and direct sunlight to maintain their quality.

How long does the delivery take?

Many of our items are shipped on the same day.

You will usually receive your order within 1–3 business days.
(Excluding freight forwarding goods and goods that must be ordered from the manufacturer)

The estimated delivery date is displayed for each item directly above the "Add to cart" button. This way, you know exactly when your order will arrive before you even make a purchase.

How much are the delivery costs?
  • Shipping & Delivery

Free from €150 (DE/AT)
Below that: €5.99 (DE) / €8.99 (AT)
Switzerland: €18 including customs clearance

  • Freight forwarding items

🇩🇪 Germany
€69 | free from €750
XXL (over 235 cm): €129 | free from €1,200

🇦🇹 Austria
€99 | free from €1,000
XXL: €179 | free from €1,800

🇨🇭 Switzerland
€189
XXL: €249

Delivery by appointment.

  • Transparent costs

All shipping costs are displayed in the checkout before completing the order.

  • 14-day return policy

Easy registration via our returns portal (excluding personalized items).

  • Refund

Refund within 14 business days after receipt of goods via the original payment method.

Can I also buy on account?

With us, you can conveniently purchase on account. For private customers, purchase on account is processed via Klarna, which you can simply select at checkout.

For business customers, we also offer purchase on account via Billie – fast, uncomplicated, and specifically for B2B customers.

In addition, the following payment options are available to you:

  • Credit Card (Visa, Mastercard, Maestro, Amex)
  • PayPal (Instant, Invoice, Installment)
  • Klarna (Instant, Invoice, Installment)
  • Billie (Invoice for business customers)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfer
How secure is my purchase from Esszett?

At Esszett, you shop safely and transparently.

We work exclusively with established payment providers such as Klarna, PayPal, and credit card companies.

Of course, your data is transmitted encrypted (SSL).

If you have any questions, our customer service is personally available to assist you.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours and send us photos of the packaging and the item.

We will find a quick and fair solution for you.

Are there natural color or material variations?

Many of our products are made from natural materials such as wood, stone, or metal. Therefore, color, grain, and texture may vary slightly from the product photo.

These differences are typical for the material and do not constitute a defect.

Can I change or cancel my order after it's been placed?

As long as your order has not yet been shipped, changes or cancellations can usually be made.

Please contact us as soon as possible via email at kundenservice@esszett.eu

Do I receive an invoice with VAT shown?

Yes, of course, you will receive a proper invoice with VAT shown via email as soon as you have placed your order.

For business customers, we also offer purchase on account through Billie.

Das sagt der Experte zu Candle Balls made of high-quality wax in Brown, 500 g – Pearl | PTMD

Design your light as uniquely as your home – with every wick, a new, personal moment begins.

Unterschrift
Expertenzitat zu Candle Balls made of high-quality wax in Brown, 500 g – Pearl | PTMD
Candle Balls made of high-quality wax in Brown, 500 g – Pearl | PTMD

Flexible burn time & easy refilling

The burn time of your PTMD candle beads depends on the container size, fill quantity, and wick choice. A 500-gram pack offers a total burn time of up to approximately 120 hours, which can be distributed across multiple candles or refills. The beads burn down completely little by little and are simply replaced with fresh ones as needed.

Make sure to store the wax pearls dry and protected from direct sunlight to optimally preserve their shape and color. A closed container also protects against dust. In combination with suitable wicks for candle wax, you can always create new, functional candles and flexibly adapt your room decoration.

Craftsmanship meets timeless elegance

PTMD candle beads are produced in a meticulously coordinated manufacturing process, combining high-quality materials with modern design. The uniform, fine structure of the individual beads ensures a serene appearance and a harmonious overall look in the container. Precise processing is key, ensuring that shape, color, and burning behavior are optimally coordinated.

The brown shade is incorporated into the plant-based wax during the production process. This creates a uniform, warm tone that stylishly enhances the appearance of your candle creation. We offer products that impress with their quality and thoughtful design—from the material basis to practical application. These candle beads represent flexible lighting design, contemporary aesthetics, and reusable versatility.

Candle Balls made of high-quality wax in Brown, 500 g – Pearl | PTMD
Zeljko & Steven Ruzic - Die Esszett-Gründer

Die Esszett-Gründer

Das sind wir. Zeljko & Steven Ruzic, Vater und Sohn und Gründer von Esszett. Wir glauben: Dein Zuhause verdient Möbel mit Charakter. Mit ehrlichen Preisen, transparenter Kommunikation und stylischen Wohnideen schaffen wir gemeinsam Räume zum Wohlfühlen.

Unterschrift von Zeljko & Steven

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