FAQ - Frequently Asked Questions

How long does the NEAPEL 2.0's battery last on a full charge?

The powerful battery allows for up to 24 hours of continuous operation at medium brightness. At maximum brightness, the operating time is reduced to approximately 12 hours.

Can I leave the table lamp outside in the rain?

Yes, thanks to its IP65 protection class, the NEAPEL 2.0 is completely weatherproof. It can withstand even heavy rain and can safely remain in the garden or on the balcony.

How does brightness control work with a touch dimmer?
When will my order be shipped and how long will delivery take? Your order will be shipped within 24 hours (Monday to Friday). Delivery to Germany and Austria takes 1-3 business days. Delivery to other European countries takes 3-7 business days. We do not deliver to Switzerland.
What is the color temperature of the LED and is it replaceable?

The integrated LED shines in warm white 3000 Kelvin, which creates a particularly cozy light. The LED module is permanently installed, but due to its high quality, it is designed for years of use.

What's included with the outdoor table lamp?

The NEAPEL 2.0 comes complete with a matching charging station and power supply unit. The aluminum light is ready for immediate use and requires no additional accessories.

How do I properly care for the aluminum casing?

The high-quality aluminum can be easily cleaned with a damp cloth. For more stubborn dirt, a mild soapy solution is sufficient. Avoid aggressive cleaners to protect the surface.

Is the battery-powered light also suitable for continuous indoor use?

Absolutely! The NEAPEL 2.0 is perfectly designed for flexible use. Whether as a modern table lamp in the living room or as a mobile light source – it adapts to every need.

How long does the delivery take?

Many of our items are shipped on the same day.

You will usually receive your order within 1–3 business days.
(Excluding freight forwarding goods and goods that must be ordered from the manufacturer)

The estimated delivery date is displayed for each item directly above the "Add to cart" button. This way, you know exactly when your order will arrive before you even make a purchase.

How much are the delivery costs?
  • Shipping & Delivery

Free from €150 (DE/AT)
Below that: €5.99 (DE) / €8.99 (AT)
Switzerland: €18 including customs clearance

  • Freight forwarding items

🇩🇪 Germany
€69 | free from €750
XXL (over 235 cm): €129 | free from €1,200

🇦🇹 Austria
€99 | free from €1,000
XXL: €179 | free from €1,800

🇨🇭 Switzerland
€189
XXL: €249

Delivery by appointment.

  • Transparent costs

All shipping costs are displayed in the checkout before completing the order.

  • 14-day return policy

Easy registration via our returns portal (excluding personalized items).

  • Refund

Refund within 14 business days after receipt of goods via the original payment method.

Can I also buy on account?

With us, you can conveniently purchase on account. For private customers, purchase on account is processed via Klarna, which you can simply select at checkout.

For business customers, we also offer purchase on account via Billie – fast, uncomplicated, and specifically for B2B customers.

In addition, the following payment options are available to you:

  • Credit Card (Visa, Mastercard, Maestro, Amex)
  • PayPal (Instant, Invoice, Installment)
  • Klarna (Instant, Invoice, Installment)
  • Billie (Invoice for business customers)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfer
How secure is my purchase from Esszett?

At Esszett, you shop safely and transparently.

We work exclusively with established payment providers such as Klarna, PayPal, and credit card companies.

Of course, your data is transmitted encrypted (SSL).

If you have any questions, our customer service is personally available to assist you.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours and send us photos of the packaging and the item.

We will find a quick and fair solution for you.

Are there natural color or material variations?

Many of our products are made from natural materials such as wood, stone, or metal. Therefore, color, grain, and texture may vary slightly from the product photo.

These differences are typical for the material and do not constitute a defect.

Can I change or cancel my order after it's been placed?

As long as your order has not yet been shipped, changes or cancellations can usually be made.

Please contact us as soon as possible via email at kundenservice@esszett.eu

Do I receive an invoice with VAT shown?

Yes, of course, you will receive a proper invoice with VAT shown via email as soon as you have placed your order.

For business customers, we also offer purchase on account through Billie.

Das sagt der Experte zu Table lamp, coated aluminum, cordless, touch dimmer – NEAPEL 2.0 | Villeroy & Boch

Design to switch on: NEAPEL 2.0 uses light as a stylish detail.

Unterschrift
Expertenzitat zu Table lamp, coated aluminum, cordless, touch dimmer – NEAPEL 2.0 | Villeroy & Boch
Table lamp, coated aluminum, cordless, touch dimmer – NEAPEL 2.0 | Villeroy & Boch

How often should I charge my table lamp?

The optimal charging frequency for your NEAPEL 2.0 table lamp largely depends on your individual usage behavior. For daily use at medium brightness, a weekly charging rhythm is recommended – this keeps the battery in a healthy charge state between 20 and 80 percent. If you only use the lamp occasionally, you can simply place it back on the charging station after each extended use. Modern lithium-ion batteries benefit more from regular partial charges than from complete discharge cycles. A practical tip: Place the charging station in a central location where you automatically put the lamp down after outdoor use. This way, you develop a routine and your battery-powered lamp is always ready when you spontaneously need atmospheric light. Also discover suitable Villeroy & Boch table lamps for your indoor spaces.

Craftsmanship Meets Sustainability

At EssZett, we understand light as more than just brightness – it's a philosophy of conscious living. The NEAPEL 2.0 embodies this vision with its durable aluminum construction, built to last for generations. Every detail has been carefully chosen: from the energy-efficient LED light source to the robust craftsmanship that conserves resources.

This table lamp tells the story of thoughtful design that combines functionality and responsibility. When you enjoy your outdoor dinner in warm light in the evening, you know: nothing here has been left to chance. The weather-resistant construction means years of enjoyment without constant replacement – a promise to you and our environment. For more inspiring lighting concepts, discover our modern floor lamps or browse the exclusive Villeroy & Boch collection.

Table lamp, coated aluminum, cordless, touch dimmer – NEAPEL 2.0 | Villeroy & Boch
Zeljko & Steven Ruzic - Die Esszett-Gründer

Die Esszett-Gründer

Das sind wir. Zeljko & Steven Ruzic, Vater und Sohn und Gründer von Esszett. Wir glauben: Dein Zuhause verdient Möbel mit Charakter. Mit ehrlichen Preisen, transparenter Kommunikation und stylischen Wohnideen schaffen wir gemeinsam Räume zum Wohlfühlen.

Unterschrift von Zeljko & Steven

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