FAQ - Frequently Asked Questions

What's the best way to clean my fire pit?

To best clean your Esszett square fire pit, you should regularly remove the ash from it. However, make sure that the bowl has already cooled down so you don't burn yourself. Finally, you can simply clean the fire pit with a little water or a wet cloth and reuse it immediately.

What should be considered when using a fire pit?

Make sure to place your fire pit on a level and non-combustible surface. Additionally, you should always maintain a generous safety distance and watch out for sparks.

What's the best way to light a fire in a fire bowl or fire basket?
When will my order be shipped and how long will delivery take? Your order will be shipped within 24 hours (Monday to Friday). Delivery to Germany and Austria takes 1-3 business days. Delivery to other European countries takes 3-7 business days. We do not deliver to Switzerland.
Can the fire pit also be converted into a grill?

The Esszett fire basket does not come with a suitable grill grate or grilling function. Of course, you can still hold treats such as marshmallows or stick bread over the fire, warm them up, and enjoy them.

What fuels can I use for my fire pit?

Several types of fuel are suitable for fire baskets, such as logs, charcoal, or briquettes. We recommend using dry hardwood like beech or oak. Since this burns slower, you can enjoy the roaring flames of your fire basket for as long as possible.

What designs does Esszett offer for fire pits?

We offer a wide selection of different designs to suit every taste. In addition to animal motifs and artistic silhouettes, you are also welcome to place an order with your very own custom design.

How long does the delivery take?

Many of our items are shipped on the same day.

You will usually receive your order within 1–3 business days.
(Excluding freight forwarding goods and goods that must be ordered from the manufacturer)

The estimated delivery date is displayed for each item directly above the "Add to cart" button. This way, you know exactly when your order will arrive before you even make a purchase.

How much are the delivery costs?
  • Shipping & Delivery

Free from €150 (DE/AT)
Below that: €5.99 (DE) / €8.99 (AT)
Switzerland: €18 including customs clearance

  • Freight forwarding items

🇩🇪 Germany
€69 | free from €750
XXL (over 235 cm): €129 | free from €1,200

🇦🇹 Austria
€99 | free from €1,000
XXL: €179 | free from €1,800

🇨🇭 Switzerland
€189
XXL: €249

Delivery by appointment.

  • Transparent costs

All shipping costs are displayed in the checkout before completing the order.

  • 14-day return policy

Easy registration via our returns portal (excluding personalized items).

  • Refund

Refund within 14 business days after receipt of goods via the original payment method.

Can I also buy on account?

With us, you can conveniently purchase on account. For private customers, purchase on account is processed via Klarna, which you can simply select at checkout.

For business customers, we also offer purchase on account via Billie – fast, uncomplicated, and specifically for B2B customers.

In addition, the following payment options are available to you:

  • Credit Card (Visa, Mastercard, Maestro, Amex)
  • PayPal (Instant, Invoice, Installment)
  • Klarna (Instant, Invoice, Installment)
  • Billie (Invoice for business customers)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfer
How secure is my purchase from Esszett?

At Esszett, you shop safely and transparently.

We work exclusively with established payment providers such as Klarna, PayPal, and credit card companies.

Of course, your data is transmitted encrypted (SSL).

If you have any questions, our customer service is personally available to assist you.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours and send us photos of the packaging and the item.

We will find a quick and fair solution for you.

Are there natural color or material variations?

Many of our products are made from natural materials such as wood, stone, or metal. Therefore, color, grain, and texture may vary slightly from the product photo.

These differences are typical for the material and do not constitute a defect.

Can I change or cancel my order after it's been placed?

As long as your order has not yet been shipped, changes or cancellations can usually be made.

Please contact us as soon as possible via email at kundenservice@esszett.eu

Do I receive an invoice with VAT shown?

Yes, of course, you will receive a proper invoice with VAT shown via email as soon as you have placed your order.

For business customers, we also offer purchase on account through Billie.

Fire pit for the garden

Fire pit barrel with custom design option

Would you like to enjoy a pleasant open fire with your fire pit, but also want a modern eye-catcher in your outdoor area? In our assortment, you will find unique designs that further enhance the beauty of the flames. How about, for example, a playful elephant, an artistic female silhouette, or a tree of life? The creative designs create a beautiful view of the dancing flames and are thus even more showcased. Your favorite design isn't among them? No problem. At Esszett, we also offer fire pits with your very own custom design. Feel free to send us your design, and we will create your fire pit exactly to your specifications. Whether for yourself or as a perfect gift for birthdays or weddings: With your own design, you will receive a fire pit that is guaranteed to bring joy.

Fire pit: How to properly light a fire

With the help of a fire pit, you can quickly and easily create a cozy atmosphere in your garden. Before you can start enjoying the fire, you should make sure to place your fire pit on a level and fireproof surface. A stone or concrete patio floor is ideal. For maximum safety, our fire pits also stand on four legs. Nevertheless, make sure to always keep a close eye on the flames and have extinguishing agents within reach. Whether logs, charcoal, or briquettes: To light a perfect fire, you can choose from a variety of burning materials. Simply fill your fire pit with your burning material and ignite it with matches or a firelighter. You can then enjoy the blazing flames. The steel conducts the heat outwards and provides pleasant warmth for cool and unforgettable evenings.

Fire pit for the garden
Zeljko & Steven Ruzic - Die Esszett-Gründer

Die Esszett-Gründer

Das sind wir. Zeljko & Steven Ruzic, Vater und Sohn und Gründer von Esszett. Wir glauben: Dein Zuhause verdient Möbel mit Charakter. Mit ehrlichen Preisen, transparenter Kommunikation und stylischen Wohnideen schaffen wir gemeinsam Räume zum Wohlfühlen.

Unterschrift von Zeljko & Steven

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