FAQ - Frequently Asked Questions

What's the best way to use PTMD candle spheres?

These wax beads are ideal for making your own candles in heat-resistant containers such as glass, ceramic, or metal. Simply fill them in, insert a suitable wick, and light them to create a personalized candle. In transparent containers, the uniform structure is particularly striking and provides a stylish, modern table decoration.

How long will 500g of candle beads last for my decoration?

With 500 grams, you can fill several medium-sized glass bowls or decorate about 3-4 larger hurricane lamps. This quantity is sufficient for various projects and can be optimally portioned due to the bead shape.

Can I combine the PTMD spheres with other materials?
When will my order be shipped and how long will delivery take? Your order will be shipped within 24 hours (Monday to Friday). Delivery to Germany and Austria takes 1-3 business days. Delivery to other European countries takes 3-7 business days. We do not deliver to Switzerland.
Can I combine the candle wax beads with fragrance oils?

Yes, you can combine the candle beads with special fragrance oils for candle wax. Make sure to only use suitable fragrance oils and to mix them in sparingly so that the burning behavior is not affected. This way, you can design your individual candle not only visually, but also with a personal scent.

How long does the delivery take?

Many of our items are shipped on the same day.

You will usually receive your order within 1–3 business days.
(Excluding freight forwarding goods and goods that must be ordered from the manufacturer)

The estimated delivery date is displayed for each item directly above the "Add to cart" button. This way, you know exactly when your order will arrive before you even make a purchase.

How much are the delivery costs?
  • Shipping & Delivery

Free from €150 (DE/AT)
Below that: €5.99 (DE) / €8.99 (AT)
Switzerland: €18 including customs clearance

  • Freight forwarding items

🇩🇪 Germany
€69 | free from €750
XXL (over 235 cm): €129 | free from €1,200

🇦🇹 Austria
€99 | free from €1,000
XXL: €179 | free from €1,800

🇨🇭 Switzerland
€189
XXL: €249

Delivery by appointment.

  • Transparent costs

All shipping costs are displayed in the checkout before completing the order.

  • 14-day return policy

Easy registration via our returns portal (excluding personalized items).

  • Refund

Refund within 14 business days after receipt of goods via the original payment method.

Can I also buy on account?

With us, you can conveniently purchase on account. For private customers, purchase on account is processed via Klarna, which you can simply select at checkout.

For business customers, we also offer purchase on account via Billie – fast, uncomplicated, and specifically for B2B customers.

In addition, the following payment options are available to you:

  • Credit Card (Visa, Mastercard, Maestro, Amex)
  • PayPal (Instant, Invoice, Installment)
  • Klarna (Instant, Invoice, Installment)
  • Billie (Invoice for business customers)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfer
How secure is my purchase from Esszett?

At Esszett, you shop safely and transparently.

We work exclusively with established payment providers such as Klarna, PayPal, and credit card companies.

Of course, your data is transmitted encrypted (SSL).

If you have any questions, our customer service is personally available to assist you.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours and send us photos of the packaging and the item.

We will find a quick and fair solution for you.

Are there natural color or material variations?

Many of our products are made from natural materials such as wood, stone, or metal. Therefore, color, grain, and texture may vary slightly from the product photo.

These differences are typical for the material and do not constitute a defect.

Can I change or cancel my order after it's been placed?

As long as your order has not yet been shipped, changes or cancellations can usually be made.

Please contact us as soon as possible via email at kundenservice@esszett.eu

Do I receive an invoice with VAT shown?

Yes, of course, you will receive a proper invoice with VAT shown via email as soon as you have placed your order.

For business customers, we also offer purchase on account through Billie.

Das sagt der Experte zu Candle Beads made of high-quality wax in Beige, 500 g – Pearl | PTMD

Good decoration touches the soul without being intrusive – it creates spaces for well-being.

Unterschrift
Expertenzitat zu Candle Beads made of high-quality wax in Beige, 500 g – Pearl | PTMD
Candle Beads made of high-quality wax in Beige, 500 g – Pearl | PTMD

Refill instead of replace – so your candles are always ready for use

The PTMD Beige Pearl candle beads are not replaced in the classic sense; instead, they burn down completely and gradually with use. How quickly they diminish depends on the container size, fill quantity, and wick choice. As soon as the wick sits too deep or the fill quantity has significantly decreased, you can simply refill with fresh beads and insert a new wick if needed.

Store the wax pearls dry and protected from direct sunlight to optimally preserve their shape and color. In combination with suitable wicks for candle wax, new, individual candle creations can always be made – flexible, stylish, and perfectly tailored to your personal home concept.

Stylish lighting design with a flexible concept

For us, the connection between aesthetics and quality is paramount. The Beige Pearl Candle Pellets by PTMD combine high-quality plant-based wax with a timeless, warm color scheme. They are designed to create individual candles in heat-resistant containers and foster a stylish atmosphere.

The pellets burn down completely little by little and are simply replaced with new ones when needed. This way, your container remains permanently usable, while you can constantly re-stage your lighting design. Discover more PTMD home accessories and create a home that reflects your personality.

Candle Beads made of high-quality wax in Beige, 500 g – Pearl | PTMD
Zeljko & Steven Ruzic - Die Esszett-Gründer

Die Esszett-Gründer

Das sind wir. Zeljko & Steven Ruzic, Vater und Sohn und Gründer von Esszett. Wir glauben: Dein Zuhause verdient Möbel mit Charakter. Mit ehrlichen Preisen, transparenter Kommunikation und stylischen Wohnideen schaffen wir gemeinsam Räume zum Wohlfühlen.

Unterschrift von Zeljko & Steven

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