FAQ - Frequently Asked Questions

How long do the PTMD candle balls burn and how do I light them correctly?

A bag contains candle granules with a total burning time of approx. 120 hours – depending on the vessel size, wick choice and filling quantity. To light the candle, carefully expose the inserted wick and light it with a long lighter or match. For the first burn, the candle should burn for at least two hours continuously to create an even wax layer and support harmonious burning.

What material are the candle beads made of and are they pollutant-free?

The PTMD candle balls are made from high-quality plant-based wax. This plant-based wax ensures a calm, even burn and supports a pleasant flame appearance. The carefully selected material base emphasizes the product's modern, conscious character and seamlessly blends in with

What color are the candle beads exactly, and will they match my decor?
When will my order be shipped and how long will delivery take? Your order will be shipped within 24 hours (Monday to Friday). Delivery to Germany and Austria takes 1-3 business days. Delivery to other European countries takes 3-7 business days. We do not deliver to Switzerland.
Can I combine the candle balls with other decorations?

The neutral warm gray pearl candle balls combine excellently with other decorative elements. They look particularly atmospheric in groups with candles of different sizes or together with natural materials such as wood, dried flowers, or seasonal decorations.

How do I remove wax residue and clean the surface after burning?

Wax residue is best removed when it is still warm and soft. Alternatively, let the wax harden completely and carefully scrape it off. Use a glass or metal candle coaster to protect surfaces from wax stains.

How long does the delivery take?

Many of our items are shipped on the same day.

You will usually receive your order within 1–3 business days.
(Excluding freight forwarding goods and goods that must be ordered from the manufacturer)

The estimated delivery date is displayed for each item directly above the "Add to cart" button. This way, you know exactly when your order will arrive before you even make a purchase.

How much are the delivery costs?
  • Shipping & Delivery

Free from €150 (DE/AT)
Below that: €5.99 (DE) / €8.99 (AT)
Switzerland: €18 including customs clearance

  • Freight forwarding items

🇩🇪 Germany
€69 | free from €750
XXL (over 235 cm): €129 | free from €1,200

🇦🇹 Austria
€99 | free from €1,000
XXL: €179 | free from €1,800

🇨🇭 Switzerland
€189
XXL: €249

Delivery by appointment.

  • Transparent costs

All shipping costs are displayed in the checkout before completing the order.

  • 14-day return policy

Easy registration via our returns portal (excluding personalized items).

  • Refund

Refund within 14 business days after receipt of goods via the original payment method.

Can I also buy on account?

With us, you can conveniently purchase on account. For private customers, purchase on account is processed via Klarna, which you can simply select at checkout.

For business customers, we also offer purchase on account via Billie – fast, uncomplicated, and specifically for B2B customers.

In addition, the following payment options are available to you:

  • Credit Card (Visa, Mastercard, Maestro, Amex)
  • PayPal (Instant, Invoice, Installment)
  • Klarna (Instant, Invoice, Installment)
  • Billie (Invoice for business customers)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfer
How secure is my purchase from Esszett?

At Esszett, you shop safely and transparently.

We work exclusively with established payment providers such as Klarna, PayPal, and credit card companies.

Of course, your data is transmitted encrypted (SSL).

If you have any questions, our customer service is personally available to assist you.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours and send us photos of the packaging and the item.

We will find a quick and fair solution for you.

Are there natural color or material variations?

Many of our products are made from natural materials such as wood, stone, or metal. Therefore, color, grain, and texture may vary slightly from the product photo.

These differences are typical for the material and do not constitute a defect.

Can I change or cancel my order after it's been placed?

As long as your order has not yet been shipped, changes or cancellations can usually be made.

Please contact us as soon as possible via email at kundenservice@esszett.eu

Do I receive an invoice with VAT shown?

Yes, of course, you will receive a proper invoice with VAT shown via email as soon as you have placed your order.

For business customers, we also offer purchase on account through Billie.

Das sagt der Experte zu Candle Balls made of high-quality wax in warm grey, 500g – Pearl | PTMD

Sometimes it's the subtle details that make a room special – the warm gray and soft light of the Pearl candle balls create precisely this calm, stylish atmosphere.

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Expertenzitat zu Candle Balls made of high-quality wax in warm grey, 500g – Pearl | PTMD
Candle Balls made of high-quality wax in warm grey, 500g – Pearl | PTMD

How often should you light your wax melts?

Optimal use of your PTMD Pearl Candle Wax Beads depends entirely on the desired atmosphere. Simply pour the beads into a heat-resistant vessel of your choice and insert a suitable wick in the center. When lighting the candle for the first time, make sure to let it burn for at least two to three hours continuously to create an even wax pool. This prevents uneven burning and ensures a calm, harmonious flame. A special advantage of the candle beads: after burning, you can easily refill the vessel and replace the wick – for new lighting moments again and again with your favorite vessel.

Combine the warm gray with decorative bowls made of glass, ceramic, or metal, or place them on heat-resistant coasters made of natural materials such as slate or wood. Several vessels arranged at different heights create a particularly atmospheric effect – for example, as a modern table ensemble or a serene accent on a sideboard or coffee table.

Craftsmanship meets timeless elegance

At PTMD, modern design meets high-quality materials and thoughtful functionality. The Pearl Candle Wax Beads impress with their delicate, characteristic pearl look, which lends an elegant yet contemporary aura to any self-designed lighting object. Instead of a pre-formed candle, you get maximum creative freedom: simply fill into a heat-resistant vessel, insert the appropriate wick, and create your individual candle. The special structure of the beads ensures a calm, sophisticated surface and a harmonious overall appearance.

The warm grey of the candle beads reflects the current longing for security and natural restraint. In a time when conscious living and flexible design are becoming increasingly important, they make a stylish statement for individuality and aesthetics. Depending on the size of the vessel and the filling quantity, you can influence the burning time yourself and re-stage your lighting moments again and again – from cozy autumn evenings to mild summer nights on the terrace. Discover more stylish candles and home accessories from our range for your personal oasis of well-being.

Candle Balls made of high-quality wax in warm grey, 500g – Pearl | PTMD
Zeljko & Steven Ruzic - Die Esszett-Gründer

Die Esszett-Gründer

Das sind wir. Zeljko & Steven Ruzic, Vater und Sohn und Gründer von Esszett. Wir glauben: Dein Zuhause verdient Möbel mit Charakter. Mit ehrlichen Preisen, transparenter Kommunikation und stylischen Wohnideen schaffen wir gemeinsam Räume zum Wohlfühlen.

Unterschrift von Zeljko & Steven

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