FAQ - Frequently Asked Questions

How long does the Tubo Duo battery last on a full charge?

Battery life varies depending on the brightness level selected. With dimmed light, you can expect up to 15 hours, while at maximum brightness, around 6-8 hours of operating time are possible. The stepless dimming function helps you optimally adjust the runtime to your needs.

Can I set the brightness of the two light heads differently?

Yes, both lamp heads of the 2-light Tubo can be dimmed independently using the touch sensor. For example, you can use one head for bright reading light while the other provides soft ambient lighting.

What light bulbs are used in the Sompex Tubo?
When will my order be shipped and how long will delivery take? Your order will be shipped within 24 hours (Monday to Friday). Delivery to Germany and Austria takes 1-3 business days. Delivery to other European countries takes 3-7 business days. We do not deliver to Switzerland.
Can the Tubo Duo really be used in the rain?

Thanks to its IP54 rating, the aluminum light is protected against splashing water from all directions. You can safely use it on covered terraces or in the garden. However, in heavy rain, you should bring it indoors.

How heavy is the 120 cm high floor lamp?

The Tubo Duo weighs about 3.5 kg and, thanks to its integrated battery, can be easily carried from room to room or outdoors. The stable base ensures a secure stand despite its light weight.

Can I use the light while it's charging?

Yes, the battery-powered floor lamp works while charging. This means you never have to do without your atmospheric light, even when the battery is running low.

How do I properly clean the aluminum casing?

For cleaning, a soft, slightly damp cloth is sufficient. Avoid harsh cleaning agents to protect the surface. For outdoor use, regular cleaning every 4-6 weeks is recommended.

Are there replacement batteries available for the Tubo Duo?

The built-in lithium-ion battery is designed for a long service life. If required, you can obtain replacement batteries through our customer service. With proper handling, the batteries are designed for several years of continuous operation.

How long does the delivery take?

Many of our items are shipped on the same day.

You will usually receive your order within 1–3 business days.
(Excluding freight forwarding goods and goods that must be ordered from the manufacturer)

The estimated delivery date is displayed for each item directly above the "Add to cart" button. This way, you know exactly when your order will arrive before you even make a purchase.

How much are the delivery costs?
  • Shipping & Delivery

Free from €150 (DE/AT)
Below that: €5.99 (DE) / €8.99 (AT)
Switzerland: €18 including customs clearance

  • Freight forwarding items

🇩🇪 Germany
€69 | free from €750
XXL (over 235 cm): €129 | free from €1,200

🇦🇹 Austria
€99 | free from €1,000
XXL: €179 | free from €1,800

🇨🇭 Switzerland
€189
XXL: €249

Delivery by appointment.

  • Transparent costs

All shipping costs are displayed in the checkout before completing the order.

  • 14-day return policy

Easy registration via our returns portal (excluding personalized items).

  • Refund

Refund within 14 business days after receipt of goods via the original payment method.

Can I also buy on account?

With us, you can conveniently purchase on account. For private customers, purchase on account is processed via Klarna, which you can simply select at checkout.

For business customers, we also offer purchase on account via Billie – fast, uncomplicated, and specifically for B2B customers.

In addition, the following payment options are available to you:

  • Credit Card (Visa, Mastercard, Maestro, Amex)
  • PayPal (Instant, Invoice, Installment)
  • Klarna (Instant, Invoice, Installment)
  • Billie (Invoice for business customers)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfer
How secure is my purchase from Esszett?

At Esszett, you shop safely and transparently.

We work exclusively with established payment providers such as Klarna, PayPal, and credit card companies.

Of course, your data is transmitted encrypted (SSL).

If you have any questions, our customer service is personally available to assist you.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours and send us photos of the packaging and the item.

We will find a quick and fair solution for you.

Are there natural color or material variations?

Many of our products are made from natural materials such as wood, stone, or metal. Therefore, color, grain, and texture may vary slightly from the product photo.

These differences are typical for the material and do not constitute a defect.

Can I change or cancel my order after it's been placed?

As long as your order has not yet been shipped, changes or cancellations can usually be made.

Please contact us as soon as possible via email at kundenservice@esszett.eu

Do I receive an invoice with VAT shown?

Yes, of course, you will receive a proper invoice with VAT shown via email as soon as you have placed your order.

For business customers, we also offer purchase on account through Billie.

Das sagt der Experte zu Floor lamp aluminum housing flexible double lamp arm continuously dimmable – TUBO | Sompex

With the Tubo Duo, our goal was to rethink flexibility – a light that adapts to life.

Unterschrift
Expertenzitat zu Floor lamp aluminum housing flexible double lamp arm continuously dimmable – TUBO | Sompex
Floor lamp aluminum housing flexible double lamp arm continuously dimmable – TUBO | Sompex

How often should the Tubo Duo floor lamp be charged?

The charging frequency of your battery-powered floor lamp heavily depends on the intensity of use. With daily use of 3-4 hours, it's recommended to charge every 2-3 days, while for occasional use, a weekly charging cycle is sufficient. Modern batteries benefit from regular partial charges – you should avoid complete discharge.

For maximum battery life, it's advisable to recharge the Tubo when it has about 20-30% remaining capacity. Many models signal the optimal charging time through subtle LED indicators or the touch sensor. In winter or at low temperatures, battery life may be reduced – plan for more frequent charging cycles then. The continuously dimmable function helps save energy and extend operating time. With proper care, your outdoor floor lamp will maintain its full luminosity for years of cozy evenings, both indoors and out.

Timeless elegance meets sustainable innovation

At EssZett, we believe that good design is more than just aesthetics. The Tubo Duo embodies our philosophy of durable products that last for generations. Every detail has been carefully considered – from the robust aluminum casing to the energy-efficient LED technology. This conscious choice of materials not only reduces the ecological footprint but also guarantees years of enjoyment from your floor lamp.

Our passion for quality is reflected in the craftsmanship of every single Sompex light. The battery-powered technology gives you maximum freedom in designing your feel-good oases – without compromising on performance or lifespan. This creates lasting lighting moments, whether in the living room or on the terrace. The continuously dimmable Tubo creates the perfect ambiance for every evening. Discover more sustainable lighting solutions from Sompex in our range.

Floor lamp aluminum housing flexible double lamp arm continuously dimmable – TUBO | Sompex
Zeljko & Steven Ruzic - Die Esszett-Gründer

Die Esszett-Gründer

Das sind wir. Zeljko & Steven Ruzic, Vater und Sohn und Gründer von Esszett. Wir glauben: Dein Zuhause verdient Möbel mit Charakter. Mit ehrlichen Preisen, transparenter Kommunikation und stylischen Wohnideen schaffen wir gemeinsam Räume zum Wohlfühlen.

Unterschrift von Zeljko & Steven

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