FAQ - Frequently Asked Questions

How does the open gear design of the Sompex wall clock work?

The open gear design makes the clockwork visible, allowing you to experience the mechanical elements of aluminum and metal as a decorative design feature. The gears and moving parts are deliberately exposed and become a fascinating eye-catcher on your wall.

What kind of battery does the Galway wall clock require and how long does it last?

The battery-powered wall clock runs on a standard AA battery. With average use, a battery lasts approximately 12 months, depending on battery quality and ambient temperature.

How big is the Sompex clock and which rooms is it suitable for?
When will my order be shipped and how long will delivery take? Your order will be shipped within 24 hours (Monday to Friday). Delivery to Germany and Austria takes 1-3 business days. Delivery to other European countries takes 3-7 business days. We do not deliver to Switzerland.
Is the wall clock's movement loud or disruptive?

The movement operates almost silently. You'll only hear a soft ticking sound, which is barely perceptible in a normal home environment and certainly not bothersome.

How do I properly care for the metal frame of the Sompex wall clock?

The best way to clean the metal frame is with a soft, dry microfiber cloth. For heavier soiling, you can slightly dampen the cloth. Do not use aggressive cleaning agents to protect the gray or gold surface.

Can I buy more Sompex clocks and home accessories at EssZett?

Yes, in the EssZett online shop you will find an exclusive selection of Sompex design products. In addition to other wall clocks, we also offer matching home accessories that can be perfectly combined with the Galway.

How is the Galway wall clock delivered and mounted?

The clock is delivered securely packaged and can be easily mounted with the enclosed wall bracket. You only need a suitable wall plug and screw for your wall type.

Is there a warranty on the Sompex wall clock and what are the shipping costs?

The wall clock comes with a 2-year manufacturer's warranty against defects in material and workmanship. You can find current shipping costs and delivery times during the ordering process in the EssZett online shop – we offer free shipping above a certain order value.

How long does the delivery take?

Many of our items are shipped on the same day.

You will usually receive your order within 1–3 business days.
(Excluding freight forwarding goods and goods that must be ordered from the manufacturer)

The estimated delivery date is displayed for each item directly above the "Add to cart" button. This way, you know exactly when your order will arrive before you even make a purchase.

How much are the delivery costs?
  • Shipping & Delivery

Free from €150 (DE/AT)
Below that: €5.99 (DE) / €8.99 (AT)
Switzerland: €18 including customs clearance

  • Freight forwarding items

🇩🇪 Germany
€69 | free from €750
XXL (over 235 cm): €129 | free from €1,200

🇦🇹 Austria
€99 | free from €1,000
XXL: €179 | free from €1,800

🇨🇭 Switzerland
€189
XXL: €249

Delivery by appointment.

  • Transparent costs

All shipping costs are displayed in the checkout before completing the order.

  • 14-day return policy

Easy registration via our returns portal (excluding personalized items).

  • Refund

Refund within 14 business days after receipt of goods via the original payment method.

Can I also buy on account?

With us, you can conveniently purchase on account. For private customers, purchase on account is processed via Klarna, which you can simply select at checkout.

For business customers, we also offer purchase on account via Billie – fast, uncomplicated, and specifically for B2B customers.

In addition, the following payment options are available to you:

  • Credit Card (Visa, Mastercard, Maestro, Amex)
  • PayPal (Instant, Invoice, Installment)
  • Klarna (Instant, Invoice, Installment)
  • Billie (Invoice for business customers)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfer
How secure is my purchase from Esszett?

At Esszett, you shop safely and transparently.

We work exclusively with established payment providers such as Klarna, PayPal, and credit card companies.

Of course, your data is transmitted encrypted (SSL).

If you have any questions, our customer service is personally available to assist you.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours and send us photos of the packaging and the item.

We will find a quick and fair solution for you.

Are there natural color or material variations?

Many of our products are made from natural materials such as wood, stone, or metal. Therefore, color, grain, and texture may vary slightly from the product photo.

These differences are typical for the material and do not constitute a defect.

Can I change or cancel my order after it's been placed?

As long as your order has not yet been shipped, changes or cancellations can usually be made.

Please contact us as soon as possible via email at kundenservice@esszett.eu

Do I receive an invoice with VAT shown?

Yes, of course, you will receive a proper invoice with VAT shown via email as soon as you have placed your order.

For business customers, we also offer purchase on account through Billie.

Das sagt der Experte zu Wall Clock Open Gear Design Metal Frame Mechanical Look – GALWAY | Sompex

A wall clock should be more than just a timepiece – with the Galway, time becomes a fascinating work of art on your wall.

Unterschrift
Expertenzitat zu Wall Clock Open Gear Design Metal Frame Mechanical Look – GALWAY | Sompex
Wall Clock Open Gear Design Metal Frame Mechanical Look – GALWAY | Sompex

Where the Sompex wall clock looks best

The open gear design truly shines on a clear wall space, allowing the delicate clockwork to stand out undisturbed. Position the Galway Sompex wall clock at eye level – ideally between 160 and 180 cm from the floor – so that the fascinating inner workings remain clearly visible from every angle. In rooms with modern furnishings, the technical design harmonizes particularly well with clean lines and minimalist furniture.

For the battery, a high-quality brand product is recommended, which ensures approximately 12 months of trouble-free operation. The gray metal frame variant blends subtly into minimalist interiors, while the golden version deliberately sets accents. The sustainable design made of aluminum and glass combines durability with timeless elegance. Combine the Galway with other modern wall clocks for a stylish wall design that enhances your living environment.

Timeless craftsmanship meets modern values

At Sompex, every detail stands for well-thought-out quality and responsible design. The Galway wall clock is meticulously handcrafted, with each gear precisely fitted – a commitment to traditional watchmaking in a modern guise. This philosophy is reflected in the choice of sustainable materials: the recyclable aluminum and durable glass not only create aesthetic value but also a clear conscience.

EssZett brings this special combination of tradition and innovation directly to your home. In the showroom, you can personally experience the fine craftsmanship of Sompex clocks and feel what true quality is like. Here you will find not only products but also stories from manufacturers who practice their craft with passion. Discover more inspiring pieces for your wall design, which will add personality to your home.

Wall Clock Open Gear Design Metal Frame Mechanical Look – GALWAY | Sompex
Zeljko & Steven Ruzic - Die Esszett-Gründer

Die Esszett-Gründer

Das sind wir. Zeljko & Steven Ruzic, Vater und Sohn und Gründer von Esszett. Wir glauben: Dein Zuhause verdient Möbel mit Charakter. Mit ehrlichen Preisen, transparenter Kommunikation und stylischen Wohnideen schaffen wir gemeinsam Räume zum Wohlfühlen.

Unterschrift von Zeljko & Steven

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