FAQ - Frequently Asked Questions

Are LED candles any good?

Yes, they are definitely worthwhile: The XL LED real wax candle from PTMD at Esszett Luxury combines the feel of real wax with modern LED technology – safe, long-lasting, and drip-free. It is ideal for households with children or pets, creates atmospheric light without fire hazards, and is more cost-effective in the long run than traditional candles. With the PTMD LED candle, you get a design object that creates coziness while being easy to maintain and durable.

Why does an LED candle flicker?

The gentle flicker is a deliberately created effect. In the PTMD LED Real Wax Candle size XL, a movable LED unit creates a slight swaying motion to imitate a real flame. Together with the real wax casing, the candle appears deceptively realistic – without soot or burning down. This XL version prioritizes both realism and safety – for an atmospheric lighting ambiance at the touch of a button.

Which candle has the longest burn time?
When will my order be shipped and how long will delivery take? Your order will be shipped within 24 hours (Monday to Friday). Delivery to Germany and Austria takes 1-3 business days. Delivery to other European countries takes 3-7 business days. We do not deliver to Switzerland.
Is the XL LED candle a good gift?

Yes, the PTMD LED Real Wax Candle in XL size at Esszett Luxury is an ideal gift for many occasions. It appears high-quality, is safe to use, and provides atmospheric light that is hardly distinguishable from real candles. Whether as a housewarming gift, a Christmas present, or a stylish accessory – the XL version looks particularly impressive and fits into various interior styles.

What are the advantages of the timer function on the LED candle?

The PTMD LED real wax candle has an integrated 6-hour timer. If you activate it, the candle automatically lights up for six hours, then switches off and back on after 18 hours. This way, the cycle repeats daily at the same time – without you having to remember it. This function is particularly practical, saves energy, and makes use especially comfortable.

How do you clean a real wax LED candle?

To clean, a soft, dry or slightly damp cloth is sufficient. The XL LED candle with a real wax surface should not be treated with aggressive cleaners or a lot of water, as the material is sensitive. Also, avoid direct sunlight for extended periods to prevent the wax from softening. With a little care, the candle will remain beautiful for a long time and retain its authentic appearance. This way, you can reuse it for years to come.

Can the LED candle also be used outdoors?

Yes, the real wax LED candle can also be used outdoors – ideal for balconies, terraces, or gardens. However, it's important that it is not exposed to direct moisture or rain, as the real wax can be sensitive. It's best to place it in a protected lantern or under a cover. This way, it will remain beautiful for a long time and provide cozy light even outdoors.

How do you combine the XL LED candle with other candles?

The XL LED real wax candle looks particularly atmospheric when you combine it with smaller variants. Together with the PTMD real wax candles in size S or size M, a harmonious ensemble is created that looks like a real candle arrangement. The different heights and diameters make the decoration appear vibrant and varied. You can create a cozy play of light with this combination on sideboards, tables or in lanterns.

How long does the delivery take?

Many of our items are shipped on the same day.

You will usually receive your order within 1–3 business days.
(Excluding freight forwarding goods and goods that must be ordered from the manufacturer)

The estimated delivery date is displayed for each item directly above the "Add to cart" button. This way, you know exactly when your order will arrive before you even make a purchase.

How much are the delivery costs?
  • Shipping & Delivery

Free from €150 (DE/AT)
Below that: €5.99 (DE) / €8.99 (AT)
Switzerland: €18 including customs clearance

  • Freight forwarding items

🇩🇪 Germany
€69 | free from €750
XXL (over 235 cm): €129 | free from €1,200

🇦🇹 Austria
€99 | free from €1,000
XXL: €179 | free from €1,800

🇨🇭 Switzerland
€189
XXL: €249

Delivery by appointment.

  • Transparent costs

All shipping costs are displayed in the checkout before completing the order.

  • 14-day return policy

Easy registration via our returns portal (excluding personalized items).

  • Refund

Refund within 14 business days after receipt of goods via the original payment method.

Can I also buy on account?

With us, you can conveniently purchase on account. For private customers, purchase on account is processed via Klarna, which you can simply select at checkout.

For business customers, we also offer purchase on account via Billie – fast, uncomplicated, and specifically for B2B customers.

In addition, the following payment options are available to you:

  • Credit Card (Visa, Mastercard, Maestro, Amex)
  • PayPal (Instant, Invoice, Installment)
  • Klarna (Instant, Invoice, Installment)
  • Billie (Invoice for business customers)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfer
How secure is my purchase from Esszett?

At Esszett, you shop safely and transparently.

We work exclusively with established payment providers such as Klarna, PayPal, and credit card companies.

Of course, your data is transmitted encrypted (SSL).

If you have any questions, our customer service is personally available to assist you.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours and send us photos of the packaging and the item.

We will find a quick and fair solution for you.

Are there natural color or material variations?

Many of our products are made from natural materials such as wood, stone, or metal. Therefore, color, grain, and texture may vary slightly from the product photo.

These differences are typical for the material and do not constitute a defect.

Can I change or cancel my order after it's been placed?

As long as your order has not yet been shipped, changes or cancellations can usually be made.

Please contact us as soon as possible via email at kundenservice@esszett.eu

Do I receive an invoice with VAT shown?

Yes, of course, you will receive a proper invoice with VAT shown via email as soon as you have placed your order.

For business customers, we also offer purchase on account through Billie.

Das sagt der Experte zu LED Candle XL with Moving Flame and Timer Function - Battery Operated | PTMD

Timer on, mood on: this gentle flicker automatically every evening.

Unterschrift
Expertenzitat zu LED Candle XL with Moving Flame and Timer Function - Battery Operated | PTMD
LED Candle XL with Moving Flame and Timer Function - Battery Operated | PTMD

How often should you use your LED candle?

The timer function of your LED candle is perfectly designed for daily use – set it once and enjoy atmospheric light automatically at the same time every day. Especially in the darker months, you can create a cozy routine, for example, when the candle switches on punctually in the evening to mark the end of your workday. For special occasions, combine several LED candles of different sizes to create an atmospheric lightscape.

Since LED technology is extremely durable and the batteries last for several months with daily 6-hour use, you can use your candle continuously without hesitation. Unlike real wax candles, there is no soot to stain walls, and you never have to remove wax residue. Place the XL candle in areas where open flames would be problematic – such as next to curtains, in a child's room, or on a covered balcony for year-round cozy evening ambiance.

Sustainability Meets Coziness

At EssZett, you'll find products that are more than just functional – they tell a story of conscious enjoyment and timeless quality. The LED candle XL represents a new generation of home lighting where safety and ambiance go hand in hand. Instead of constantly buying new wax candles, you invest once in a long-lasting alternative that will provide cozy moments for years to come.

The thoughtful design reflects the philosophy that sustainable products don't have to compromise on aesthetics. Every detail – from the high-quality real wax finish to the energy-efficient LED technology – has been carefully selected to offer you a product that enriches your living space while conserving resources. This creates moments of light that you can enjoy with a clear conscience. Also discover our diverse selection of LED candles for every occasion.

LED Candle XL with Moving Flame and Timer Function - Battery Operated | PTMD
Zeljko & Steven Ruzic - Die Esszett-Gründer

Die Esszett-Gründer

Das sind wir. Zeljko & Steven Ruzic, Vater und Sohn und Gründer von Esszett. Wir glauben: Dein Zuhause verdient Möbel mit Charakter. Mit ehrlichen Preisen, transparenter Kommunikation und stylischen Wohnideen schaffen wir gemeinsam Räume zum Wohlfühlen.

Unterschrift von Zeljko & Steven

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