FAQ - Frequently Asked Questions

What's the best way to use the candle beads for my table decoration?

Die Wachsperlen eignen sich ideal zur Gestaltung individueller Kerzen in hitzebeständigen Gefäßen. Fülle sie einfach in ein Glas oder eine Keramikschale, setze einen passenden Docht ein und kreiere deine persönliche Lichtquelle. Für besondere Effekte kannst du verschiedene Farben miteinander kombinieren und so moderne Farbverläufe oder ausdrucksstarke Kontraste gestalten.

Are the candle balls made of real candle wax and can they be lit?

Die Kügelchen bestehen aus hochwertigem plant based wax und sind speziell dafür gedacht, individuelle Kerzen selbst zu gestalten. In Kombination mit den passenden Dochten kannst du sie ganz einfach in ein hitzebeständiges Gefäß füllen und anzünden. So entstehen persönliche Kerzenkreationen, die flexibel nachfüllbar und immer wieder neu gestaltbar sind.

How do I store the candle beads correctly?
When will my order be shipped and how long will delivery take? Your order will be shipped within 24 hours (Monday to Friday). Delivery to Germany and Austria takes 1-3 business days. Delivery to other European countries takes 3-7 business days. We do not deliver to Switzerland.
Can I mix the sage green beads with other colors?

The beads can be wonderfully combined with neutral tones such as white or cream. Harmonious arrangements can also be created with other shades of green or natural materials.

Are the wax beads reusable?

Nein, die Kerzenkügelchen sind nicht unbegrenzt wiederverwendbar, da sie beim Brennen nach und nach vollständig abbrennen. Nach dem Abbrennen kannst du dein Gefäß jedoch ganz einfach mit frischen Wachsperlen neu befüllen und bei Bedarf einen neuen Docht einsetzen. So gestaltest du jederzeit neue, individuelle Lichtmomente.

How long does the delivery take?

Many of our items are shipped on the same day.

You will usually receive your order within 1–3 business days.
(Excluding freight forwarding goods and goods that must be ordered from the manufacturer)

The estimated delivery date is displayed for each item directly above the "Add to cart" button. This way, you know exactly when your order will arrive before you even make a purchase.

How much are the delivery costs?
  • Shipping & Delivery

Free from €150 (DE/AT)
Below that: €5.99 (DE) / €8.99 (AT)
Switzerland: €18 including customs clearance

  • Freight forwarding items

🇩🇪 Germany
€69 | free from €750
XXL (over 235 cm): €129 | free from €1,200

🇦🇹 Austria
€99 | free from €1,000
XXL: €179 | free from €1,800

🇨🇭 Switzerland
€189
XXL: €249

Delivery by appointment.

  • Transparent costs

All shipping costs are displayed in the checkout before completing the order.

  • 14-day return policy

Easy registration via our returns portal (excluding personalized items).

  • Refund

Refund within 14 business days after receipt of goods via the original payment method.

Can I also buy on account?

With us, you can conveniently purchase on account. For private customers, purchase on account is processed via Klarna, which you can simply select at checkout.

For business customers, we also offer purchase on account via Billie – fast, uncomplicated, and specifically for B2B customers.

In addition, the following payment options are available to you:

  • Credit Card (Visa, Mastercard, Maestro, Amex)
  • PayPal (Instant, Invoice, Installment)
  • Klarna (Instant, Invoice, Installment)
  • Billie (Invoice for business customers)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfer
How secure is my purchase from Esszett?

At Esszett, you shop safely and transparently.

We work exclusively with established payment providers such as Klarna, PayPal, and credit card companies.

Of course, your data is transmitted encrypted (SSL).

If you have any questions, our customer service is personally available to assist you.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours and send us photos of the packaging and the item.

We will find a quick and fair solution for you.

Are there natural color or material variations?

Many of our products are made from natural materials such as wood, stone, or metal. Therefore, color, grain, and texture may vary slightly from the product photo.

These differences are typical for the material and do not constitute a defect.

Can I change or cancel my order after it's been placed?

As long as your order has not yet been shipped, changes or cancellations can usually be made.

Please contact us as soon as possible via email at kundenservice@esszett.eu

Do I receive an invoice with VAT shown?

Yes, of course, you will receive a proper invoice with VAT shown via email as soon as you have placed your order.

For business customers, we also offer purchase on account through Billie.

Das sagt der Experte zu Candle Pearls made from high-quality sage green wax, 500 g – Pearl | PTMD

Light becomes special when you design it yourself – with each refill, a new moment full of atmosphere is created.

Unterschrift
Expertenzitat zu Candle Pearls made from high-quality sage green wax, 500 g – Pearl | PTMD
Candle Pearls made from high-quality sage green wax, 500 g – Pearl | PTMD

How do I properly combine the candle spheres?

PTMD's sage green wax beads create a special effect when combined with materials such as glass, ceramics, stone or metal. Fill them into a heat-resistant container of your choice, insert a suitable wick and thus design your individual candle. In transparent glass containers, the fine, uniform structure of the beads is particularly enhanced and provides a modern, calm look. For more depth, you can mix the green wax beads with white or cream tones to create harmonious color gradients.

Make sure to protect the wax beads from direct sunlight and strong heat sources so that their shape and color are optimally preserved. For a clear, contemporary look, combine them with simple, heat-resistant materials and minimalist shapes. With suitable wicks for candle wax, a harmonious, safe and individual lighting experience is created.

Quality that combines design and function

At PTMD, quality stands for well-thought-out design and carefully selected materials. The sage green candle spheres are made from high-quality plant-based wax and impress with their uniform structure and harmonious coloring. During production, precise processing is ensured so that shape, color, and burning behavior are optimally coordinated. This results in a product that meets the highest demands both visually and functionally.

The result is versatile design elements that can be flexibly integrated into various living concepts. The timeless shade of sage green stylishly accompanies you through all seasons - from fresh spring arrangements to warm autumn decorations. Thanks to their practical refillability, you can always re-stage your vessels and use them for a long time. Discover other high-quality products from our range that will enrich your living spaces with the same attention to detail.

Candle Pearls made from high-quality sage green wax, 500 g – Pearl | PTMD
Zeljko & Steven Ruzic - Die Esszett-Gründer

Die Esszett-Gründer

Das sind wir. Zeljko & Steven Ruzic, Vater und Sohn und Gründer von Esszett. Wir glauben: Dein Zuhause verdient Möbel mit Charakter. Mit ehrlichen Preisen, transparenter Kommunikation und stylischen Wohnideen schaffen wir gemeinsam Räume zum Wohlfühlen.

Unterschrift von Zeljko & Steven

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