FAQ - Frequently Asked Questions

What makes the WISMA lantern special?

The WISMA lantern combines modern design with traditional charm. It is made of sturdy metal and glass, creating atmospheric light. Whether indoors or outdoors, it ensures a warm ambiance. Thanks to its carrying handle, it is easy to transport and versatile in use.

Is the WISMA lantern weather-resistant, being made of powder-coated steel?

Yes, the WISMA lantern is suitable for outdoor use. Its stainless metal and sturdy glass are weather-resistant. However, we recommend storing it indoors during heavy rain or frost to ensure its longevity. Thanks to its high quality, the Wisma lantern will remain a stylish accessory for many years to come.

What light sources can I use in the WISMA?
When will my order be shipped and how long will delivery take? Your order will be shipped within 24 hours (Monday to Friday). Delivery to Germany and Austria takes 1-3 business days. Delivery to other European countries takes 3-7 business days. We do not deliver to Switzerland.
What is the size of the WISMA lantern?

Die Laterne WISMA aus Stahl hat die Maße 12 x 12 x 32 cm, was sie zu einem auffälligen Dekorationselement macht. Diese Maße bieten Platz für große Kerzen und sorgen für ein harmonisches Lichtspiel.

Can the WISMA lantern be used as a gift?

Yes, the WISMA steel lantern is a popular gift for lovers of stylish decor. It comes in high-quality packaging and is ideal for housewarmings or birthdays. Other elegant decorative items from the brand Philippi in our range are also excellent gifts.

How do I clean the WISMA lantern?

Carefully clean the glass with a damp cloth or glass cleaner. The metal frame can be wiped with a dry microfiber cloth. Make sure to regularly remove wax or soot residues to maintain the elegant look.

How does the return of the WISMA steel lantern work?

If you wish to return the WISMA, you have a 30-day right of return. You can find all the details on our returns page.

How long does the delivery take?

Many of our items are shipped on the same day.

You will usually receive your order within 1–3 business days.
(Excluding freight forwarding goods and goods that must be ordered from the manufacturer)

The estimated delivery date is displayed for each item directly above the "Add to cart" button. This way, you know exactly when your order will arrive before you even make a purchase.

How much are the delivery costs?
  • Shipping & Delivery

Free from €150 (DE/AT)
Below that: €5.99 (DE) / €8.99 (AT)
Switzerland: €18 including customs clearance

  • Freight forwarding items

🇩🇪 Germany
€69 | free from €750
XXL (over 235 cm): €129 | free from €1,200

🇦🇹 Austria
€99 | free from €1,000
XXL: €179 | free from €1,800

🇨🇭 Switzerland
€189
XXL: €249

Delivery by appointment.

  • Transparent costs

All shipping costs are displayed in the checkout before completing the order.

  • 14-day return policy

Easy registration via our returns portal (excluding personalized items).

  • Refund

Refund within 14 business days after receipt of goods via the original payment method.

Can I also buy on account?

With us, you can conveniently purchase on account. For private customers, purchase on account is processed via Klarna, which you can simply select at checkout.

For business customers, we also offer purchase on account via Billie – fast, uncomplicated, and specifically for B2B customers.

In addition, the following payment options are available to you:

  • Credit Card (Visa, Mastercard, Maestro, Amex)
  • PayPal (Instant, Invoice, Installment)
  • Klarna (Instant, Invoice, Installment)
  • Billie (Invoice for business customers)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfer
How secure is my purchase from Esszett?

At Esszett, you shop safely and transparently.

We work exclusively with established payment providers such as Klarna, PayPal, and credit card companies.

Of course, your data is transmitted encrypted (SSL).

If you have any questions, our customer service is personally available to assist you.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours and send us photos of the packaging and the item.

We will find a quick and fair solution for you.

Are there natural color or material variations?

Many of our products are made from natural materials such as wood, stone, or metal. Therefore, color, grain, and texture may vary slightly from the product photo.

These differences are typical for the material and do not constitute a defect.

Can I change or cancel my order after it's been placed?

As long as your order has not yet been shipped, changes or cancellations can usually be made.

Please contact us as soon as possible via email at kundenservice@esszett.eu

Do I receive an invoice with VAT shown?

Yes, of course, you will receive a proper invoice with VAT shown via email as soon as you have placed your order.

For business customers, we also offer purchase on account through Billie.

Das sagt der Experte zu Powder-coated steel lantern, handmade frame – WISMA | Philippi

A good steel lantern is like a loyal friend – it accompanies you through all seasons.

Unterschrift
Expertenzitat zu Powder-coated steel lantern, handmade frame – WISMA | Philippi
Powder-coated steel lantern, handmade frame – WISMA | Philippi

Craftsmanship Meets Sustainability

At EssZett, every steel lantern represents a conscious decision: durable materials instead of fleeting trends. The careful processing of galvanized steel is carried out using traditional craftsmanship, where every detail counts. This results in products that not only impress with their robustness but also tell stories – from cozy summer evenings on the balcony to atmospheric winter moments in the garden. The powder coating not only provides the perfect color but also protects the material for decades.

This philosophy of longevity is reflected in every product: quality that endures while trends pass. Because true atmosphere is not created by mass-produced goods, but by thoughtful design and sustainable manufacturing. A lantern that lasts for generations while retaining its timeless charm – that is the aspiration behind every lantern.

How often should the lantern be cleaned?

The care of your steel lantern depends heavily on its location. In a sheltered area, a thorough cleaning every three to four months is sufficient. However, if it is permanently outdoors, a monthly check is recommended – especially after rain showers, you should remove any remaining water inside. The removable glass insert makes cleaning particularly easy: simply remove it, clean it with warm water and a little dish soap, and put it back in. The powder-coated surface is best cared for with a damp microfiber cloth. For stubborn dirt, a drop of mild detergent helps. Avoid abrasive sponges to protect the coating. Regular care not only maintains its elegant appearance but also significantly extends the lifespan of your lantern. Looking for more stylish outdoor lighting ideas? Then discover our complete lantern collection.

Powder-coated steel lantern, handmade frame – WISMA | Philippi
Zeljko & Steven Ruzic - Die Esszett-Gründer

Die Esszett-Gründer

Das sind wir. Zeljko & Steven Ruzic, Vater und Sohn und Gründer von Esszett. Wir glauben: Dein Zuhause verdient Möbel mit Charakter. Mit ehrlichen Preisen, transparenter Kommunikation und stylischen Wohnideen schaffen wir gemeinsam Räume zum Wohlfühlen.

Unterschrift von Zeljko & Steven

Recently viewed