FAQ - Frequently Asked Questions

What makes the COCOON Champagne Cooler & Tulip Vase so unique?

The COCOON is an exclusive 2-in-1 design object: it can be used both as a stylish champagne cooler and as an elegant tulip vase. Made from polished stainless steel, it impresses with its modern shape and excellent craftsmanship. It is a true statement piece that perfectly combines function and aesthetics and becomes an eye-catcher on any table.

What size is the COCOON cooler?

With a height of 14 cm, length of 41 cm, and width of 15 cm, the COCOON offers enough space for a bottle of champagne or sparkling wine. At the same time, it is large enough to display opulent floral arrangements. Its harmonious shape ensures that it is not only practical as a decorative element but also a design highlight.

Is the COCOON cooler by Philippi insulated?
When will my order be shipped and how long will delivery take? Your order will be shipped within 24 hours (Monday to Friday). Delivery to Germany and Austria takes 1-3 business days. Delivery to other European countries takes 3-7 business days. We do not deliver to Switzerland.
How do I clean the COCOON by Philippi?

Cleaning is best done by hand with warm water and a mild detergent. Use a soft cloth to avoid scratching the stainless steel. Afterward, dry thoroughly to prevent water spots. With regular care, the COCOON will retain its luxurious shine and remain a sophisticated accessory for years to come.

Can the COCOON be used as a gift?

Yes, the COCOON champagne cooler is a perfect gift for design lovers, weddings, anniversaries, or special celebrations. Its multifunctional use as a champagne cooler or vase makes it particularly versatile, and it comes in elegant packaging. Other Philippi design products from our shop can also be added.

How do I use the COCOON as a flower vase?

To use as a vase, simply fill with water and arrange the COCOON with flowers such as tulips or roses. The gleaming stainless steel stylishly reflects the floral arrangement and adds colorful accents. It is perfect as a table decoration for festive occasions.

How do I return the COCOON?

If you are not satisfied, you can return the COCOON within 30 days. You can find all details on our returns page. Our customer service team is available to answer any questions you may have.

How long does the delivery take?

Many of our items are shipped on the same day.

You will usually receive your order within 1–3 business days.
(Excluding freight forwarding goods and goods that must be ordered from the manufacturer)

The estimated delivery date is displayed for each item directly above the "Add to cart" button. This way, you know exactly when your order will arrive before you even make a purchase.

How much are the delivery costs?
  • Shipping & Delivery

Free from €150 (DE/AT)
Below that: €5.99 (DE) / €8.99 (AT)
Switzerland: €18 including customs clearance

  • Freight forwarding items

🇩🇪 Germany
€69 | free from €750
XXL (over 235 cm): €129 | free from €1,200

🇦🇹 Austria
€99 | free from €1,000
XXL: €179 | free from €1,800

🇨🇭 Switzerland
€189
XXL: €249

Delivery by appointment.

  • Transparent costs

All shipping costs are displayed in the checkout before completing the order.

  • 14-day return policy

Easy registration via our returns portal (excluding personalized items).

  • Refund

Refund within 14 business days after receipt of goods via the original payment method.

Can I also buy on account?

With us, you can conveniently purchase on account. For private customers, purchase on account is processed via Klarna, which you can simply select at checkout.

For business customers, we also offer purchase on account via Billie – fast, uncomplicated, and specifically for B2B customers.

In addition, the following payment options are available to you:

  • Credit Card (Visa, Mastercard, Maestro, Amex)
  • PayPal (Instant, Invoice, Installment)
  • Klarna (Instant, Invoice, Installment)
  • Billie (Invoice for business customers)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfer
How secure is my purchase from Esszett?

At Esszett, you shop safely and transparently.

We work exclusively with established payment providers such as Klarna, PayPal, and credit card companies.

Of course, your data is transmitted encrypted (SSL).

If you have any questions, our customer service is personally available to assist you.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours and send us photos of the packaging and the item.

We will find a quick and fair solution for you.

Are there natural color or material variations?

Many of our products are made from natural materials such as wood, stone, or metal. Therefore, color, grain, and texture may vary slightly from the product photo.

These differences are typical for the material and do not constitute a defect.

Can I change or cancel my order after it's been placed?

As long as your order has not yet been shipped, changes or cancellations can usually be made.

Please contact us as soon as possible via email at kundenservice@esszett.eu

Do I receive an invoice with VAT shown?

Yes, of course, you will receive a proper invoice with VAT shown via email as soon as you have placed your order.

For business customers, we also offer purchase on account through Billie.

Das sagt der Experte zu Champagne Cooler & Tulip Vase High-Gloss Polished Stainless Steel, Elegant Design – Cocoon | Philippi

A good champagne cooler is like a loyal butler – always there when you need it, and always elegant and discreet.

Unterschrift
Expertenzitat zu Champagne Cooler & Tulip Vase High-Gloss Polished Stainless Steel, Elegant Design – Cocoon | Philippi
Champagne Cooler & Tulip Vase High-Gloss Polished Stainless Steel, Elegant Design – Cocoon | Philippi

How long should champagne be pre-chilled?

For the optimal taste experience, it is recommended to pre-chill champagne in the refrigerator for at least four hours before serving. The ideal drinking temperature is between 6 and 8 degrees Celsius – this allows the subtle aromas to develop best. A high-quality stainless steel champagne cooler then keeps this temperature constant without you having to constantly replenish ice. For spontaneous occasions, you can also place the bottle in a cooler filled with ice water for 20 minutes. Be careful not to overchill the champagne, as excessively low temperatures can mask the flavor nuances. With the right preparation and an elegant cooler, every occasion becomes a special experience. Also discover our stylish decorative bowls for the perfect table decoration.

The Art of Stylish Indulgence

At EssZett, we believe that special moments deserve the right presentation. A high-quality champagne cooler is more than just a functional accessory – it is an expression of a life philosophy that places quality and conscious enjoyment at its core. Our carefully selected stainless steel coolers are crafted in traditional manufactories, where experienced artisans pour their skill into every detail. These timeless companions for your most beautiful moments are designed for longevity and will accompany you for generations to come.

Let yourself be inspired by our curated collection and discover how an elegant champagne cooler enhances your hosting skills. Each model combines thoughtful design with the ability to keep champagne and wine perfectly chilled for hours. For the perfect presentation of your delicacies, you will also find exclusive fruit bowls made from high-quality materials.

Champagne Cooler & Tulip Vase High-Gloss Polished Stainless Steel, Elegant Design – Cocoon | Philippi
Zeljko & Steven Ruzic - Die Esszett-Gründer

Die Esszett-Gründer

Das sind wir. Zeljko & Steven Ruzic, Vater und Sohn und Gründer von Esszett. Wir glauben: Dein Zuhause verdient Möbel mit Charakter. Mit ehrlichen Preisen, transparenter Kommunikation und stylischen Wohnideen schaffen wir gemeinsam Räume zum Wohlfühlen.

Unterschrift von Zeljko & Steven

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