FAQ - Frequently Asked Questions

How long does the battery of the BORO table lamp last?

Battery life varies between 8 and 20 hours depending on the brightness setting. In dimmed light, you benefit from longer runtime, while full luminosity drains the battery faster. The stepless dimming function allows you to achieve an optimal balance between lighting ambiance and operating time.

Can I leave the BORO outside in the rain?

Ja, die BORO ist mit IP65-Schutzklasse zertifiziert und damit vollständig wetterfest. Sie übersteht problemlos Regen, Spritzwasser und sogar Strahlwasser. Das robuste Aluminium-Gehäuse schützt die LED-Technik zuverlässig vor Feuchtigkeit – ideal für dauerhaften Outdoor-Einsatz.

What light color does the BORO have and can I change it?
When will my order be shipped and how long will delivery take? Your order will be shipped within 24 hours (Monday to Friday). Delivery to Germany and Austria takes 1-3 business days. Delivery to other European countries takes 3-7 business days. We do not deliver to Switzerland.
How do I properly care for the aluminum casing?

The anthracite-colored aluminum casing is easy to clean and robust. Simply wipe it with a damp cloth – no harsh cleaners needed. The high-quality surface treatment makes the BORO resistant to fingerprints and everyday dirt.

What is included with the BORO?

Du erhältst die komplette Sompex BORO Akku-Tischleuchte inklusive Ladestation und passendem Ladekabel. Die Ladestation dient gleichzeitig als eleganter Stellplatz für deine Leuchte. Alle Komponenten sind perfekt aufeinander abgestimmt für maximalen Bedienkomfort.

Is the BORO also suitable for commercial use?

Absolut! Die BORO bewährt sich in Restaurants, Hotels und auf Events. Ihre kabellose Flexibilität, das edle Design und die lange Akkulaufzeit machen sie zur idealen Wahl für professionelle Anwendungen. Die robuste Verarbeitung garantiert Langlebigkeit auch bei intensiver Nutzung.

How heavy is the BORO table lamp and can I transport it easily?

Despite its solid aluminum housing, the BORO is pleasantly handy and mobile. Its well-thought-out design allows for easy relocation between different areas of use. Its compact dimensions make it the perfect companion for the patio, balcony, or living area.

How long does the delivery take?

Many of our items are shipped on the same day.

You will usually receive your order within 1–3 business days.
(Excluding freight forwarding goods and goods that must be ordered from the manufacturer)

The estimated delivery date is displayed for each item directly above the "Add to cart" button. This way, you know exactly when your order will arrive before you even make a purchase.

How much are the delivery costs?
  • Shipping & Delivery

Free from €150 (DE/AT)
Below that: €5.99 (DE) / €8.99 (AT)
Switzerland: €18 including customs clearance

  • Freight forwarding items

🇩🇪 Germany
€69 | free from €750
XXL (over 235 cm): €129 | free from €1,200

🇦🇹 Austria
€99 | free from €1,000
XXL: €179 | free from €1,800

🇨🇭 Switzerland
€189
XXL: €249

Delivery by appointment.

  • Transparent costs

All shipping costs are displayed in the checkout before completing the order.

  • 14-day return policy

Easy registration via our returns portal (excluding personalized items).

  • Refund

Refund within 14 business days after receipt of goods via the original payment method.

Can I also buy on account?

With us, you can conveniently purchase on account. For private customers, purchase on account is processed via Klarna, which you can simply select at checkout.

For business customers, we also offer purchase on account via Billie – fast, uncomplicated, and specifically for B2B customers.

In addition, the following payment options are available to you:

  • Credit Card (Visa, Mastercard, Maestro, Amex)
  • PayPal (Instant, Invoice, Installment)
  • Klarna (Instant, Invoice, Installment)
  • Billie (Invoice for business customers)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfer
How secure is my purchase from Esszett?

At Esszett, you shop safely and transparently.

We work exclusively with established payment providers such as Klarna, PayPal, and credit card companies.

Of course, your data is transmitted encrypted (SSL).

If you have any questions, our customer service is personally available to assist you.

What happens if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours and send us photos of the packaging and the item.

We will find a quick and fair solution for you.

Are there natural color or material variations?

Many of our products are made from natural materials such as wood, stone, or metal. Therefore, color, grain, and texture may vary slightly from the product photo.

These differences are typical for the material and do not constitute a defect.

Can I change or cancel my order after it's been placed?

As long as your order has not yet been shipped, changes or cancellations can usually be made.

Please contact us as soon as possible via email at kundenservice@esszett.eu

Do I receive an invoice with VAT shown?

Yes, of course, you will receive a proper invoice with VAT shown via email as soon as you have placed your order.

For business customers, we also offer purchase on account through Billie.

Das sagt der Experte zu Table lamp with aluminum housing, stable base construction & touch dimmer function – BORO | Sompex

A good table lamp is like a loyal friend – always there when you need it. The BORO accompanies our customers from the breakfast table to the garden party.

Unterschrift
Expertenzitat zu Table lamp with aluminum housing, stable base construction & touch dimmer function – BORO | Sompex
Table lamp with aluminum housing, stable base construction & touch dimmer function – BORO | Sompex

How often should you charge your BORO?

Your BORO's battery life depends heavily on the chosen brightness level – it lasts significantly longer at dimmed light than at full brightness. For optimal battery life, it is recommended to regularly place the table lamp on its charging station, even if it is not yet fully discharged. This protects the battery, and you will always have enough light reserves for spontaneous garden parties or long evenings on the terrace. A practical tip: place the BORO back on its charging station after each outdoor use – this way, it will be ready for use next time. The modern LED technology ensures particularly efficient energy consumption. Complement your lighting concept with other unusual table lamps for an atmospheric ambiance.

Sustainable Quality that Tells Stories

At EssZett, every product represents a conscious decision – and the BORO is no exception. Its solid aluminum casing is processed in a resource-efficient manner and designed to last for generations. The durable LED technology, with its enormous lifespan, reduces waste and protects the environment. When you switch on the warm light of your BORO in the evening, you feel the quality of true craftsmanship. Here, thoughtful design and responsible production combine to create a luminaire that is more than just a light source. It is a statement for conscious consumption and timeless aesthetics. The carefully selected materials not only guarantee durability but also reflect our philosophy of sustainable quality. Our experienced team will be happy to advise you personally on sustainable lighting solutions – in the showroom or by telephone. Discover our high-quality pendant lights for your holistic lighting concept.

Table lamp with aluminum housing, stable base construction & touch dimmer function – BORO | Sompex
Zeljko & Steven Ruzic - Die Esszett-Gründer

Die Esszett-Gründer

Das sind wir. Zeljko & Steven Ruzic, Vater und Sohn und Gründer von Esszett. Wir glauben: Dein Zuhause verdient Möbel mit Charakter. Mit ehrlichen Preisen, transparenter Kommunikation und stylischen Wohnideen schaffen wir gemeinsam Räume zum Wohlfühlen.

Unterschrift von Zeljko & Steven

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